Refund policy

1. Our promise

We want you to feel good about paying for Swish. If it is not right for you, ask and we will usually say yes. This policy sets out the cases; your statutory consumer rights always apply on top of it.

2. Subscriptions (Plus, Pro, Max)

• 14-day money-back on your first payment for a plan: ask within 14 days and, if you have used less than 10% of that month's credits, we refund it in full.
• Cancel any time from your account or by writing to us. The plan stays active until the end of the paid month and then stops renewing; we do not refund the unused part of a month after the 14 days.
• Mistaken renewal: if you cancelled in time and were charged anyway, we refund it.

3. Credit packs

• Unused packs can be refunded within 14 days of purchase.
• Credits that have been used are not refundable.
• Packs expire 12 months after purchase; expired credits are not refundable.

4. Sponsor wallets and campaigns

• Unspent wallet balance can be refunded on request (to the original payment method where possible), minus any payment-provider fees we cannot recover.
• Views already served are billed and not refundable. A view is billed only after the line was on screen for about a second.
• Campaigns we reject are never charged. If we pause or remove a campaign we agreed to run, the remaining balance stays in your wallet or is refunded.
• If you believe we billed a view in error, write to us within 30 days with the campaign and date and we will check it.

5. If something broke

If a technical problem on our side stopped you using what you paid for, tell us. We will fix it, extend your plan or refund you, whichever you prefer.

6. How to ask and when you will get your money

Write to [support email] from your account email with your purchase reference. We answer within 2 working days. Refunds go back to the original payment method through Dodo Payments and normally arrive within 5 to 10 working days, depending on your bank. Taxes collected on a refunded payment are refunded with it.

7. Chargebacks and fraud

Please contact us before disputing a charge with your bank; it is faster. Disputed or fraudulent payments may pause the account until they are settled, and credits from a reversed payment are removed.